Many executives prefer not to think about their I.T. Departments. As long as the complaining about them isn’t too loud, why mess with it? Besides, these executives aren’t “techies” so how can they evaluate the personnel in I.T.?
The truth is, there are a lot of terrible I.T. people out there. And, you don’t have to be a techie to find them. Here are a few ways to tell if your I.T. Dept needs an upgrade. If you’d like a more exhaustive guide, please request our white paper.
Your systems and infrastructure aren’t documented. You should be able to receive an immediate response to a request for current systems documentation. You don’t need to understand it, just know it is there.
Your I.T. staff can’t take a week off. Even if you have a one-person I.T. Dept, if someone in I.T. can’t take a week off – with no phone calls or emails – you have a problem.
You have firefighters and heroes in your I.T. Dept. Excellent I.T. Management isn’t glamorous. In fact, it is relatively anonymous. If your I.T. staff is constantly putting out fires or saving the day, they suck.
You’re told something can’t be done. Given enough resources, anything can be done. If you have a request that is difficult or costly to implement, you should be told why in business terms and presented with alternatives. You may decide that, given the cost, it shouldn’t be done, but don’t let your I.T. people you tell it can’t be done.
Your employees look for ways to bypass the I.T. Department. If your I.T. staff is unresponsive or unhelpful, your staff will figure out how to get things done without them. Proper I.T. Management requires some measures that end-users may not be fond of, such as restricting access to certain web sites or personal email, but your I.T. staff should be in constant communication with their clients – your employees – so that they are viewed as helpful partners, not enforcers of rules or the place where support requests go to die.
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